Request a repair
Before you start
To request a repair for a communal area, please call customer services 0208 356 3691.
WarningThis service will allow you to raise all non-emergency repairs within your own home.
WarningThis service can only be used to request one repair at a time to a council property.
If you own the property, please see our leaseholder contact details page.
To request a repair for a communal area, please call customer services 0208 356 3691.
What is a communal area?
Communal repairs are usually in areas that people share.
They can include:
- repairs to door entry systems
- lock repairs to communal doors
- lighting repairs to shared areas
- glazing repairs to shared doors or stairway windows
- roof and gutter repairs
- structure and external walls to your block
WarningIf you suspect you have a gas leak, you must report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787
WarningFor other emergency repairs, please call customer services 0208 356 3691.
What is an emergency?
An emergency is defined as something which could cause danger to someone’s health or safety or cause serious damage and destruction to property.
Emergency Out of Hours Repairs - Telephone: 0208 356 3691
Emergency In Hours Repairs - Telephone: 0208 356 3691
Opening times:
- Monday 9am - 5pm
- Tuesday 9am - 5pm
- Wednesday 9am - 4pm
- Thursday 9am - 5pm
- Friday 9am - 5pm
- Saturday - closed
- Sunday - closed
For other emergency repairs such as no water, leaks, no heating or hot water, blocked drain please call customer services 0208 356 3691